Ikea customer service would not deserve even half a star but I had to select one star as there is no worst option to select. Our products were delivered damaged. Two days later, replacement products were delivered, also damaged. Each time we had to waste our time waiting at home for the delivery. We were asked to wait another 2 days for another delivery with no assurance that the replacement products won't be damaged. We suggested that we would come to the store , inspect the products, hire a van and take them home ourselves and wanted Ikea to reimburse us for our cost. The customer service manager that we spoke to refused to accept our suggestion. Our only option was to keep waiting for Ikea to deliver the goods and pray that they are not damaged, and if they are, well just keep waiting because no one from Ikea has authority to approve customer reimbursement. Really?