In theory, Ikea is a great store, if you have a high tolerance for frustration, the patience of Job, and don't mind getting shafted. I bought a beautiful and expensive turkish hemp flat woven rug, was told 'oh, you can find someone in the parking lot to carry it out for you'. Not. But on getting it home, determined it was a) too big and b) too blue. I immediately called customer service to try to initiate return by shipping (coz i live 4-5 hours from store), and was told, 'sorry, you'll have to talk to the store'. But you can't get through to the store. So I bravely paid $150 for return shipping on what was very heavy rug, included copies of receipt and requested refund through my credit card. When I had not received refund 2 weeks later, I called again and was told, 'oh, you have to call to initiate a case, that's why you didn't get refund'. Right. So, case was initiated and I waited another 2 weeks, called again. On hold for 30 minutes, and was then told, 'oh, store does not take unplanned returns, so they've issued a store credit'. WHAAAT?!!! So now, another case number, and another long wait to learn whether they'll grant refund to credit card. Sorry, ikea, you fail.