The worse service I have ever experienced. Ordered £389 of office chair and armchair on the 31st Oct. Delivery scheduled for 14th Nov. even received a text with time of delivery 7-11a.m. Delivery did not arrive so early afternoon called Ikea who informed me that it would definitely arrive. Called again at 5 and spoke to a man who said he would check with the hub. He put me on hold for 20 minutes and never came back to me. Meanwhile he credited the whole amount and sent me an email to that effect (except it wasn't actually credited to my card, only a credit note). Called again to see what on earth was going on to be told that the delivery had been re-scheduled for Saturday 18th Nov. and that the delivery charge would be refunded. That sounded like a good resolution. However, he just wanted to get me off the phone because the order has indeed been cancelled for no apparent reason and I am £389 down. Absolutely disgusting, I have been treated like dirt. So I am going to have to go through the inconvenience of commencing a chargeback with my credit card company! Why do Ikea bother having a customer service dept. if they lie and fundamentally don't care.