I ordered a shelf and brackets online. I figured it's just a shelf what could go wrong. I was told my original delivery date was to be 11/13/17. I realized on 11/14 that the item was never delivered. I went on their site to track the package. Well there is no option to do this. You have to send an email that states you'll get a response in 24-48 hours. I never received a response. I found out later that they are "backlogged" and it's taking 5 business days to respond to email inquires. After 30 minutes on hold I spoke with a customer service representative. Apparently the delivery date on the order is not the actual date and only an estimate. After placing me on hold for another 10 minutes to check the status of my order the customer service rep came back to tell me that the order hasn't left the warehouse so they are unable to track it. When I asked about the delay she stated that they had recently has a no shipping fee sale and they are extremely backlogged. I asked when my order would be fulfilled and she could not say. We are only talking about a 11"x43" shelf with brackets. This is not a huge nor complicated order. I asked would it be 30 days or what. She said she didn't know for sure and it could not be expedited. I then asked to cancel the order and was told that until it is delivered to FedEx they are not able to cancel it. She said that once it is picked up by FedEx they can cancel it and when FedEx returns the item to them and it is restocked they can refund me. Seriously, the item is sitting in their warehouse and they can't cancel the order? So needless to say I am at their mercy waiting for an item that I have no idea when it will arrive. Worst experience EVER! Had I order this from Amazon I'd have it already. So save yourself the trouble and NEVER order from these people. At this point I will never shop with them again. WORST SERVICE EVER!!