Delivered damaged items and didn't allow a flexible timeslot for the exchange. Terrible customer service. It took me almost one month to receive my order. 2 out of 3 items were damaged. Emailed but no response. Online chat staffs were like robots, acting cold and didn't even offer any apologies. After a week waiting for the exchange, the driver failed to deliver because he couldn't find a parking space. (?!) In the end I expressed how frustrating the whole process was, the lady responded it wasn't her fault so no use to express the complaint but just told her when I would like the next delivery to be arranged.(?!) I have wasted 3 full days waiting for their delivery because they don't allow any flexibility on timeslot, not for the 1st delivery, and not for the exchange for their damaged items. I've never had such a bad experience shopping online. First time shopping there and would be the last. They should re-educate their customer service team and improve this non sense system. Truly a time waste and not user friendly at all.