I have purchased a Friheten sofa-bed for £429.00 + delivery service for £35 on the 7th of December and was supposed to be delivered on the 19th of December specifically because I work 6 days a week and I took my only day off on the 19th so that I am sure I will be home when the delivery arrives. However, I have checked online the delivery status in the morning and found out by myself that the delivery could not be made, so I called the number provided by Ikea to understand what was going on because I have been in the flat this whole time. I have been told that the driver came, tried to call me on my mobile number, but since he could not reach me he just left. Maybe I was in the bathroom, my battery may have died, the phone number may be wrong, but since they have my full address it is common sense to just try and ring the door, isn’t it? I have been waiting in the flat since 7am for the delivery to come but the driver could not even get off his van and try to ring my doorbell, moreover I also have a porter that takes care of the building and he specifically told me no one came to ring my door. Which is just ridiculous if he is just sitting in his truck and just trying to give me a call! Then the assistant trying to help me on the phone reached the hub the couch was sent from and the driver, but I was told that the delivery could not be made today because the driver said and I quote: “he is not willing to drive back here”. This is the most ridiculous and outrageous reason I have ever heard in my life. The driver could not even ring my door and now he is saying he is not willing to drive back here. So first of all, I do not care if he is willing or not, if he is far away, or if he has to work overtime but he does not decide when and how to make deliveries if he cannot do his job properly, I did not pay £35 delivery charge for nothing. The least he could do is come back here as his last delivery. On top of that, I have also arranged the collection of my old sofa by another company (which came and rang my door without trying to call me) so I have to stay in a flat without a couch to sit on. Now I have to wait until Friday for my next delivery and I have been given a 4 hour slot! But since I am working and already took my only day off I have for the week, I need to figure out something, which is really annoying. This is just VERY disappointing, I am FURIOUS at the delivery service and Ikea in general because they cannot even make a delivery and arrange it so that it comes today.