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Victoria
IKEA package didn't contain enough screws! We purchased a day bed online which arrived today. Upon attempting to construct the bed I noticed that I couldn't even complete step one because they had sent the wrong amount of screws. In fact of of set 1 5 out of the 8 screws were in the wrong amount. When calling IKEA of their mistake they said they could send the missing screws in 2 weeks. 2 weeks!! That's long than the actual bed took!! As this is their mistake I would expect them to over night the missing screws to rectify their inconstance. I am utterly shocked and disgusted over their incompetence and lack of customer service. They charge £35 for delivery and they can't even deliver, it's a disgrace.
6 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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