Where do I start? While shopping on a Friday night we were told that we could have delivery the following day, much to our surprise. Spent all of Saturday awaiting a shipment that never came. While waiting, realized that the salesperson had missed slats for the bed we bought. Customer service recommended a return trip to the store for the slats and to "keep my head in a good space." ??? Flew down to Ikea again and purchased slats for bed and blew home. Spent over an hour on phone with customer service to find out that because the order was place late on a Friday evening, the shipping company could not fulfill the order. Why then did the shipping company call me at 9:30 a.m. to confirm the delivery? Shipping company told rep they had "attempted to contact the customer." How can that be when neither my husband nor I got a call from them? Ikea rep said that the soonest delivery would be Thursday. Well aren't I a fool for believing that the beds would be delivered when promised and going ahead and getting rid of the existing beds so the assembly could take place? I tried to call the store and see if I could get the shipping any faster because my girls don't have beds right now, but I am dumped right back in the main Ikea number. There is no one I can talk to at the store, apparently. Hey Ikea, your assembly/delivery service is a hot (lying) mess! I have no idea if these beds will even show up on Thursday. Whatever happened to customer service? Why am I reduced to complaining online? The associate in the store was delighted to help me part with $1,000, but now there. is absolutely no one for me to speak with about this. $29 for delivery?? That's extraordinary! Except that it isn't.