I placed an online order on January 10th with the delivery date of January 16th. On the 16th only part of my order was delivered, but IKEA informed me that the entire order was delivered. Upon speaking with a representative I was told there was a "mix up" and my order was not completed even though the records showed otherwise. The representative could give me no explanation as to why the delivery was incomplete but that I would have to wait for a new delivery date for the 25th. In checking my delivery status online on the 23rd, I saw that my delivery had been changed for the 31st of January. I received no notification informing me of this change or that there was a delay. After spending over an hour on hold, I finally spoke to another representative who simply told me my only option was to wait for the new delivery. This is getting absolutely ridiculous. The fact that IKEA can't fix a simple delivery screw up within 24-48hrs is unacceptable. Being told that I would just have to wait for the problem to fix itself is horrible customer service. Further, when I asked if I could change the order from delivery to pick up, I was told this was not an option and received no reason as to why. Come on IKEA, you can do better.