I ordered a bedroom closet last week of January, waited more than a week for delivery only to find out that they gave us wrong boxes of the items, hence we could not aI orderedssemble it. So I called Ikea customer service, and its the worst customer service I ever encountered. Not even one word of sorry or any apology coming from that ladys mouth. Didnt even offer anything to compromise at least and make my situation a little bit better. Instead she told me if I will return it early to any Ikea store I will be charged for it for the store taking the item back. and If I would want them to give me the right items, I have to wait another ten days, and wait for ten days too, to get the old boxes from us. it is not convenient in my part since we have a small apartment and the three big boxes are nowhere to keep it somewhere out of sight, considering I have two toddlers running around. Plus now, all our wardrobe is out , since I got rid of the old cabinet to make room for the supposedly working closet today... so our place is such in a big mess... I would understand that lady because its not her fault anyway, but as a customer representative you are obliged to make amends on the customers part, I used to work in a hospitality industry for many years, and I know what can a customer service representative can do. you just dont neglect the emotional and physical setback on the customer's part... what pisses me off is that lady is never, never apologetic at all. she is working in behalf of Ikea so its her responsibility to speak for them and say sorry at least! for the freakin' inconvenience they put us on!!! worst worst experience ever, never again will deal with this company... I hope ikea will read this and make necessary action for the hundreds complaints waiting for them... seriously!