I went to the Norwich Branch and ordered Items on 9th January and was told it would be delivered on 23rd January - I then got a txt message to say delivery postponed to 7th February - I called to chase the delivery on 7th to be told it was still on route with parcel Force - I called again on 8th Feb to be told still on route with parcel force and they cant rack it !!! I have called numerous times now to be told it is still with parcel force and they dont know when it will be delivered (I think this is the only company in the world that leaves packages with parcel force that can not be tracked!!!) - if I want my money back it will take 10- working days for refund and the customer service is extremely poor ! there is no management to speak to and apparently the 'call team' cant help at all - I will NEVER use IKea again its shocking