I purchased items online and had them delivered to a project. When they were delivered, I was missing two items which the delivery company said I would have to go through my list and figure out which two items they were. Really?? Once I figured out my missing items, they told me I would have to call Ikea, they could not help me. I called Ikea's 1-888 number and waited for over 30 minutes for someone to answer. I finally got frustrated and hung up. I called back another time and waited 25 minutes..still no one picked up. I went into the store the next day for help and everyone I spoke to said I had to deal with the online number, they could not help me. I was incredibly upset by this point. I paid for these items and yet IKEA was not contacting me to let me know when I would get the items that were missing, their store was not helping me get my missing items and their 1-888 number was not being answered. After three frustrating days, I finally got someone on the phone (after waiting over 30 minutes again!). I asked for the items to be refunded. I went to the store that same day to purchase the missing items so that I could finish the project. Five days after I called for my refund, I still have not received a credited refund from IKEA. Their customer service is one of the worst I have ever dealt with. It is 2018, why in the world would anyone need to wait on the phone for 30 minutes to talk to a customer service representative. IKEA is a multi-million dollar company, their customer service number should be one of the best. IKEA...you have lost my business, my family's business and all my customers. Customer service should be your #1 priority!!
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