I have very awful experience with IKEA home delivery and IKEA customer service. I am utterly disappointed and would not recommend IKEA online shopping and home delivery to anyone. I ordered a IKEA dining table set and a coffee table online and requested home delivery. Their delivery partner XPO logistics failed to deliver the item in 3 consecutive attempts. Every time they schedule / re schedule the delivery and confirm the delivery date and timing by calling your phone before the delivery, but they just don’t appear on the delivery date. Even after the failed delivery neither IKEA nor XPO will call you to reschedule the delivery. IKEA will instruct you to call delivery partner and when you call XPO they will say call IKEA to reschedule the delivery. There is no communication between IKEA and XPO. And when you try to reach IKEA over phone, you may have to wait from 30 min to 1 hour to reach a customer service representative. Sometimes I had to wait even more than an hour, I don’t know who has that much of time and patience just to get some furniture delivered. Finally after 1.5 month and 3 failed delivery attempt I gave up and requested a refund. And to my absolute surprise and anger, they said they will process the refund once they get the merchandize back to their warehouse. Probably XPO lost the shipment which is why they could not deliver, and in that case they will never be able to return the order to IKEA, then why should I be penalised for their fault. I told them as soon as XPO confirms that they did not deliver the item, which they confirmed already, I should get my money back. It’s been more than a month now after the refund request placed and still have not got my $600 back. I was eagerly waiting to share a positive feedback on the IKEA product quality, so much I had heard of, but how would you do that when you do not even receive the product and end up with an experience of absolute harassment along with sheer wastage of money, time and effort.