Love IKEA! Drive 2 hours to shop there. What went wrong? I purchased furniture that required delivery. The delivery was not complete and as a result I have spent, literally, hours on hold trying to get the rest of my furniture delivered! For the same amount of time I could have driven down and purchased a another piece myself! While on hold, of course, you are constantly thanked for your patience and told how important customer service is to IKEA...seriously???
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