Love Ikea products. However the customer service experience is the WORST I have ever dealt with. Had to have a delivery of items; missing pieces; called to have replaced missing items-- after getting the "all circuits are busy" with the only number available for an hour, then on hold for AN HOUR rep assisted. Called today to see when replacement of missing parts would be delivered as scheduled for today and no one called to let us know. Waited an HOUR to get a representative who then told me the delivery company had no record of the order but online it still said it was coming today. She said she couldn't help me and would send me to someone else to assist and then on hold for another HOUR! I work for a living and after three hours had to hang up. NO one has time for this ridiculous run-around. Seriously Ikea, I have never had such an awful experience.