My order was scheduled to be delivered on 3/30/18. On 3/29/2018 I received a phone call that stated that my delivery would be made on 3/30/18 between 11 and three pm AND that I would receive a 30-minute phone call ahead of the delivery time. I have a voicemail that states both. I received no 30-minute phone call instead, I received a phone call from the delivery company that said they were at my address. I told them I was 10 minutes away and never received my 30-minute call ahead notice. They were rudely stated, "who told you that?" and I stated that was the phone call I received last night at 9 PM. I arrived at the address ten minutes later with no delivery. I proceeded to speak on the phone and we placed on hold with two different ladies from IKEA for over an hour. This is unacceptable customer service from IKEA and the delivery company who refuses to deliver my order as agreed. As a business owner, I could never run a business like this making promises to customers and not following through.
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