This review is based on Ikea Online, whatever you do, DO NOT ORDER FROM IKEA ONLINE!. This was my first and last experience with Ikea, seeing I have a local store only 30 miles away, I should have just driven the distance in bad traffic to get the item, but i took the $9 delivery fee thinking it was easier, wrong again! I ordered a Bekant Computer Desk, Ikea charged my Debit Card for the full amount before it even shipped, then I got a e-mail notification of the order and a estimated delivery time of 3 to 5 days, well that came and went, Ikea sent me a shipping confirmation and a FedEx tracking number that showed the item was being shipped from a local Distrubution Center around 2 hours away, so I thought okay, should be here tomorrow based on previous orders, wrong again, the Tracking sat for 3 days stating "Label Created/Pending". This is where it got interesting, it said on the tracking "1 Box", but I knew this was a mistake since the item page clearly state's it comes in 2 boxes with different article numbers to form the top level Bekant Desk, so I attempted to contact Ikea Customer Service, e-mailed them, no response, still no response a week later. I also tried calling them, but the 1 hour wait time with nobody picking up ended with me hanging up the phone and just waiting for the item to arrive with little hope it was right. Well it shows up 3 days later, FedEx drops off one box, I knew my order was messed up because the box was less than 2 inches thick and low and behold Ikea messed up the order and only shipped me the wood desktop and no underframe! So needless to say I was pissed, I tried calling them again but after 1 hour I got nobody to pick up, sent another e-mail using their "Missing Parts" online form, took me 3 times before it went through mind you. So here I am with an incomplete order, useless wood/particle board desktop and no stand/underframe and my Debit Card is charged for the full amount. I contacted my bank to dispute the charge, stating I cannot get in contact with Ikea at all, no responses and nobody answers, they are current investigating it and it say's in the dispute form that they cannot credit back $ for things received, so looking at the piece I received that's $80 of useless desktop and perhaps I get the cost of the underframe or all back? Who knows, in the time I spent and wasted, I would have just drove to the nearest store and would have got the order right. Maybe I'll go to the local home store and buy some 2 x 4's and make a frame for my $80 useless piece of a desk from Ikea's terrible customer service?