Even rating Ikea with 1 star is too much, for online Ordering and screwing up an order with no ability to contact and resolve, 76 minute wait time on the phone, finally get someone to answer who then tells you after you state the issue that you "reached the wrong department", places you on hold and then get an automated message that the department you are calling is closed and disconnects you, please try again later. I ordered a Bekant Computer Desk online, all went well till it never showed on the estimated date, was 3 days later, then when it did show only 1 of 2 boxes arrived, the box that arrived was the desktop, no underframe, multiple attempts to reach Customer Service via e-mail and over the phone turned into 1 to 2 hour waits with nobody answering, 7 days to get an e-mail response and and my bank told me they cannot do anything about it so now I'm stuck with a $200 particle board table top that is useless unless I run to the local Home Depot and get some 2 x 4's and make my own desk. How Ikea even is in business or is allowed to be in business with this type of SCAM is beyond words, AVOID AT ALL COST!