Wow--I have been in retail for 20+ years and I cannot believe my experience with Ikea. For such a large company they have horrific systems and policies. I have never had to work so hard to give a company money. We are redoing a cottage on our property and decided on Ikea for the cabinets because we didn't want to spend a ton of $ (after spending too much on plumbing fixtures!) and we liked the look of Ikea's glossy fronts. I drove 90 min to get to a store and spent 5 hours there looking at kitchen examples and getting help designing my kitchen on the ikea website. The ladies that worked in the kitchen area were okay but not overly friendly. This didn't bother me but instead of ordering at the shop I decided to order online which they said "was easy." BIG MISTAKE! I came home and finished my design and then expected to be able to put my list of items (that were generated from my kitchen design) into the cart. NO! This was not possible so I called Ikea and had to wait for 60 minutes before I received a live person. This person was also somewhat rude, but she did help me thru the process and put my order in for me. Great--I was finished--right?? NO! My credit card company declined the charge because they thought it was fraudulent. So, I received an email and I assumed I'd be able to contact my credit card company and resubmit my info by clicking back on my order. NO! Once a card is declined, the order is DELETED (literally)! There is no way to get back to it so I called again assuming someone could help me do this more easily. This time I went directly to sales (not kitchen sales) and the phone was answered relatively quickly. The person tried to transfer me and make me wait again and I asked for a manager. She seemed to empathize with me and put me on a brief hold to talk to her manager. She told me that her manager was going to work on my order and would call me back in no more than 30 minutes. 60 minutes goes by and still no return call. I tried again and was told the same thing..they'd call me. Finally I gave up and my husband and I went out to dinner. I had worked at my desk and waited for 2.5 hours and was incredibly frustrated. All I wanted to do was to pay for my order!! Finally--still no call (never came)--I get home and there is a payment link in my email. Great--I go to pay and this time I pay with my business card to make sure it will go thru. There is no option to change billing address, so I didn't think about this. Go to bed and am psyched all is finished. I wake up in the morning to find that AGAIN my credit card declined and this time because my billing address was not correct. OMG -- I was never (on the phone or in the computer) asked to verify my billing address. Back to square one. FINALLY--I decided to print out my original order and hand key my order back into the online store myself. I realize that it is no use to call customer service because they don't understand the meaning of SERVICE and their systems are so archaic that they delete orders when a credit card is declined. I had a 16 page order (yes--$12K) and I almost walked away but I had invested so much time into the endeavor I was determined to make it work. Now, of course, I've read the nightmare shipping stories from other consumers and am terrified that we'll have issues on that end, too, but I am crossing fingers and hoping for a miracle. After this I will literally NEVER order another ikea item. Their processes make no sense because they totally inconvenience their customers. In this day and age, these issues should be EASY FIXES. Ikea--spend some $ and fix these ridiculous glitches. I am way too busy to do this again!! I guess it's true...you really do get what you pay for. Ikea's prices are really good, but their integrity and customer service is the pits!! Good luck everyone.