My husband and I ordered a bed to be delivered from Ikea, as there is not one close to our new home. Our bed was scheduled to be delivered, but the day came and past and nothing arrived. The following day, I called Ikea's customer service, was on hold for over an hour, and when I finally talked to someone they apologized and said the bed frame was not lost, but "it was on a truck somewhere, and we don't know where that truck is". When I asked how soon my bed would arrive, they also said they didn't know and that it would probably come within the week. A week passed, and still nothing came. All the while my delivery status still said the original date the product was to be delivered, and not once did someone reach out to me. Each time I wanted info on my bed, I had to call Ikea and wait an absurd amount of time on hold, to talk with a person who could give me no answers. We had let this go on for 17 days, but my husband and I were fed up, so we called Ikea and said that because of these issues we no longer wanted our bed. They gave us a full refund, but I doubt we will be shopping there anytime soon, and I will NEVER order anything online from them again. Terrible customer service.