We ordered a couch and love seat in March 2018. We were given a delivery date of 04/18/18 which was about 2 1/2-3 weeks out from the day we purchased the items. We live over an hour away from Ikea and this was understandable. However, on April 18th our delivery date was changed to April 23rd, and then another email immediately followed stating the delivery date was now May 4. We've been on hold with Ikea for OVER AN HOUR and they are not claiming responsibility since they use a third party delivery company. The Ikea representative also said that a refund would take 20-30 business days, at the least. This purchase was over $1,000.00 and this is poor customer service. Ikea has not offered a delivery charge refund or gift card for our trouble as they have to others who are experiencing this same problem. When we called the third-party delivery company, they said they "needed time" and for us to call back so they can plan on a date to deliver. We will NEVER purchase from Ikea ever again online or in-store if this is how they take care of their customers.