I have had a Tupplar blind for about 6 months which has always been temperamental when opening and closing.It finally gave up yesterday and is now totally stuck in the down position hence a very dark room.I have just spent 25 minutes on hold(gave up as the phone bill probably more than the blind worth) to find out if I can return the product without my receipt ,which I cannot find.If you try the "ask Anna " it eventually comes up with "try ringing your local store."If you try an email it suggests you won't get a reply for approximately 7 days.As it is quite a distance to my nearest store do I risk taking it back or not?Also ,the drawer runners on the wardrobe we bought 3 years ago have broken and are now no longer made so another useless piece of equipment in the house.Used to love Ikea but getting very fed up with the quality and especially the customer services.