There are not enough words to explain the terrible customer experience we are having with IKEA kitchens. We installed our first kitchen 1 year ago and had a horrible experience. Even so, we tried again for a community center project and are experiencing the same horrible service. They missed our initial shipment, but the worst part was they gave us false information all day. We spent over 5 hours on the phone trying to resolve the issues. Longest hold time = 1 hour 45 min before my battery died. We waited until 10PM for a shipment that they said was on the way. They told us the driver was stuck in traffic. When nothing showed up we called the next day and were told that the order was never picked up. They rescheduled and now I'm on the phone again. We are getting the runaround and say that the order was canceled. Everything IKEA tells me to resolve these problems are constrained by processes, or "the shipping companies policy", or the local store..... We have been a loyal IKEA brand advocate for 15 years but their model has become outdated and they dont understand that the experience has become the product. I hate to say goodbye to such a great company, but I'm done.