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Anonymous
This has been worst customer service experience i have ever had to deal with. I ordered items, paid the delivery, then only part of my order arrives, no word from Ikea that my missing pieces were not coming, I contacted them, waited a week and FedEx the courier company they use, did not deliver to my suite, even though it clearly stated, basement. When finding them up at the wrong door, I contacted FedEx, they said the driver thought i had a dog, because he heard one barking, really a call to confirm would have solved the issue ,considering i don't have a dog. Contacted Ikea and told them and nothing is solved and the items are still sitting at the wrong door, and its been almost 2 weeks. I requested them to be picked up and returned. They say we will call you back and they don't. Really, as i explained I am not physically able to move the boxes that is why I paid for the delivery, I will never order from Ikea again.
6 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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