first of all, they do not have chat or email available for customer service, you have to call the 888 number, and stay on hold half an hour. someone eventually answers and puts you on hold. it ends there. that's it. i ordered the second week of may, and it said it would be delivered may 23rd, so i'd better be home and all that. didn't hear a thing about anything, til the 25th, when they said they printed the shipping label. its not an urgent thing to get what i ordered, but if they demand you be home, it would be so cool to know what day it was coming, for real. i actually called customer service about the fact that it says its on its way now, and i noticed that the shipping weight was 1.4lbs. i'm curious, because i ordered a table and chairs. so, one day, whenever it makes that hour trip to my house, if i happen to be home and am able to sign for it, i can't wait to see what actually comes.