I would give it 0 Stars if i could. I love ikea's deals on most things, I think their furniture is usually a great quality. This is all because of the crappy service we have received.
We recently spent over $5,000 on Kitchen upgrades with them. half of the things on our kitchen cabinets were ordered wrong. Things were never mentioned to us about molding and other things. When we got to the installer They didn't know how to work their system so they instead gave me the installers numbers. Which seemed fine. Until the installer needed the exact kitchen design. So I went ahead and sent them the design from our Ikea Kitchen Planner. Turns out there were things on the Kitchen planner design that was not in our order and things that were not suppose to be a part of it. We got our quote back and they were installing multiple items that were removed from our actual design.
I thought I would call Ikea... Sunday night i spent over an hour on hold to find out the department was closed that could help me. The next day i called the same number 12+ times that it wouldn't even connect me to wait on hold. The following day. Same result. I finally went in again and they still couldn't help with this. Their service at the store and doing what we needed was absolutely horrible It will be a miracle if we can figure out the information that the installers need before they come out.
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