I placed an on-line order #289999124 which is a book case and 6 shelves. When the product arrived, 5 of the 6 shelves were damaged. I have now spend 3 days and a combined wait time of 3 1/2 hours waiting for a resolution manager to get the 5 damaged shelves fixed. I am on hold at this time still waiting. On the last call when I spent 20 minutes getting to the first person on the call, I asked what was wrong with their phones. I also asked to talk to her manager which she did not do as I wanted help to get this taken care of. I will never order anything on-line from IKEA again. I did the on-line order to save 4 hours of driving time. I would much rather drive and not deal with this. I can't see ever using their products again. Their customer service is the worst I have ever experienced and I am 69 years old. I continue to wait on hold listening to their recorded message about how easy it is to use their on-line system over and over again and how quickly they will respond shortly. How unbelievable that message is given my experience. I don't know how much longer I will wait for the resolution manager but need to get this fixed, so I wait.