I bought two items and needed to return them. I started the process over a month ago and was told someone would be in contact with me to tell me where and how to return the items. The agreement was that they would charge me for the shipping back to them and either fedex or ups would pick it up. Well, they charged my card but never followed through on their end. I've contacted them twice and all they did was apologize. Still after 1 1/2 months I still have the items and they've charged my card. Do not use IKEA. They are horrible. I've never used them until this purchase and I'll never do it again.