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Andrew C
I bought a bed with storage from Ikea, spent 5 hours putting it together and found that the drawers were misproduced and don't fit into it. They are about 1-2cms too narrow to fit in the tracks that should hold it. After spending a couple hours on the phone with customer service (who tried to insist I had put it together wrong, despite it just being dowels in predrilled holes) all they can offer is for me to order ANOTHER $650 bed, disassemble this one, spend another 2 hours driving to exchange it, wait 3 weeks for a refund on the second bed and HOPE that they produced that one properly. All in its going to be about 24 hours total that I sink into this bed for transportation and assembly/disassembly and a decent amount of gas. All to just hope they produced the second one properly. After submitting a review on Ikea's own website it was falsely rejected for "violating the privacy policy". No section was cited and upon reading the entire policy I can confirm I did not violate any section. It was arbitrarily rejected to artificially influence potential customers. I don't know if I'll ever shop at Ikea again after this.
6 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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