We went to buy a crib and changing table for our daughter. We found what we wanted in the display area and went to go get them from the pick up area and both were out of stock. After finally finding someone to help us, we were told the crib would be in stock within a couple of days but they had no answer for when the changing table would be in stock. However it was available online. I went back and purchased the crib when it was back in stock and waited a few days to see if the changing table would come back to the store. However, not only did it not come back in stock in the store but it also went out of stock online. I was able to email and while getting back a fairly quick response the rep was rather terse. She said because of a manufacturing issue it would be Nov before the product was back in stock. I am very disappointed and find it ridiculous that it would be out of stock that long. My daughter has limited space so we opted for the beech crib and small changing table. I can not find a changing table that matches the crib which is already put together and everything and we don't want to mess with returning and putting another one together so we are going to have to get one from another store which is white and will not match the crib. Admittedly it is much nicer than the cheaply made IKEA one but it's also $20 more and will take up more space.
The customer service rep would not offer me any store credit or anything. Her only solution was to wait until November which will not work. I am not impressed with IKEA or the quality of their products. Also, I do not enjoy the maze like shopping experience in our local store. I find it much too confusing and stressful. I refuse to shop IKEA anymore. I know there might be production factors out of their control but I felt they could have offered me some other help or solution - maybe a discount on another product, the floor model or something.
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