First of all, I have called the 1-888 number provided by Ikea on their website for the United States and nobody will pick up from customer service. I have given up after being on hold for 45+ minutes. The 2 times I did get thru to somebody in the kitchen planning, both representatives had attitudes which in return made me furious and I returned it right back to them!! They talk down to you! They can NEVER bring up a picture of an item so you can explain to them what you see online and will be possibly purchasing. I ended up purchasing base cabinets and didn't get the look I wanted but I'm 1750.00 into this project and there is no turning back. I'm definitely not ordering from IKEA again, due to the poor customer service I received each time I called. Plus, going to the store is not as easy as you think.......2hrs away! Goodbye IKEA! Keep it up, you will continue to lose customers little by little with these type of employees! You just lost one!