My experience with Ikea online order and customer service has been so unbelievably bad that I HAD to write a review somewhere to get out my anger and frustration. We placed our original order back in February for a Queen Songesand bedframe with two under-the-bed storage drawers. Everything went smoothly at first, the delivery company showed up on time and it arrived in a timely manner, the problem was that it was a Full, not a Queen and it did not include the drawers. Take two, we call customer service and ask for the bed to be switched out for a Queen and they schedule for it to be delivered. This is where things start going very wrong. It took 6, yes 6, attempts for the local delivery company to get us the new frame. From bs excuses to just not showing up at all, getting them to deliver the second frame was a nightmare and each time I called their customer service line, it took at lease half an hour for them to even find our order in the system. When they finally did get it delivered, we were told that we would have to schedule separate pick up for the Full frame.. which is the most absurd thing I've ever heard. It also took forever to get them to pick it up, but we're only halfway through the story so I'll move on. So we get the Queen frame and, of course, the storage drawers are missing. We call customer service again and are told that they have arranged for the drawers to be sent. Three weeks later and no drawers, so I call again and am told that the previous customer service person I spoke with set up the delivery incorrectly and was actually sending me another Full frame, not drawers. The new person says that she has set up delivery for the drawers and I should have them in 7-10 business days. Another three weeks later and still no drawers. I call yet again and am told this time that the reason I have not received the drawers is because they are on back order... I explain my many many frustrations and they agree to issue $50 in gift cards. Not exactly enough to cover the pain and suffering but I'll take it. At this point I decide to ask for a refund for the drawers and call it a day. I am told that I should see a refund within 7-10 business days. So here we are, it's been over a month since I was told that a refund will be issued. No refund and 3 more calls to customer service and I am beyond livid. I was told today that the refund has been issued to my account and that I should see it within 3 days. I've heard that story before but I guess we will see. At this point I believe my husband and I have been on hold and on the phone with customer service for well over a combined total of 8 hours. Needless to say, I with NEVER EVER order anything online for Ikea again. This has been the absolute worst retail/customer service experience of my life.