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Sandhya Gorur
#reallyikea? Ordering online should be a piece of cake - and it is - till you discover that your ordered one of the products wrong! There is NO way you can change it. You have to cancel the whole order and start again. Since I needed the delivery date, I thought I would call and get someone to help me -LOL! They have a standard recording that it does not matter when you call, you get the same message and get disconnected. Never mind I thought and drove 45 minutes to the store, waited in line for 30 minutes (was 2nd in line!) and then was told that I could cancel the whole order and buy the same stuff, except I had to pay for it again as they could not apply the online payment credit to this. Seriously? In this age? For a corporation the size of IKEA, this is a problem? Then I was told that I could send one of the items back (maybe) and then the money would be credit to my card (maybe) or I would get a store credit card!! Seriously?The only good thing was the young man Pablo waived my delivery fee if I bought the correct item. But he had no way to correct my order and my request to see a store manager did not go anywhere. "Online is not this or any other store" I was told. I did think the quality of their product had improved and really wanted this. But I am going to be reminded of this every single time. I have still not decided what to do about this, but I think I will cancel the order. Hopefully will get my money back!
6 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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