I ordered a sofa bed to arrive the day that I had a relative staying. It arrived with a broken screw, we phoned the closest ikea and they said they couldn't replace it that day and advised we should go to screw fix. Off we went to screwfix. Eventually we got the part and managed to assemble the sofa bed in time. Later that week I emailed to complain, only to be told that nothing could be compensated, and that my warranty would be void due to having a part in that they hadn't provided. After explaining again the full situation and explaining why it was ridiculous to void my warranty, they agreed that yes, I could have my warranty still. However they refuse to compensate anything more than the cost of the screw (which took a while to get them to offer), even partial delivery, for not providing a full working set of equipment on the date agreed, resulting in us spending far more time and effort on assembling the product than should have been necessary. It is as if they are happy to accept people getting a substandard service. A