Wow. Excited to be receiving my new refrigerator today. I opened the door to the delivery men. Before even saying "Hello" they said "Did you schedule a pick-up?—because we can't put anything on the truck." To which I replied: "Yes, I did schedule a pick up. You are to pick up my old refrigerator. I PAID for that service." It went downhill from there. The man claimed to have no room on his truck. I looked in the truck and ONE HALF OF THE TRUCK WAS EMPTY, and on the other side was a small stack of flat pack furniture! I was in shipping/receiving for 20 years. You can move the contents from side to side pretty easily—especially flat pack. Then the delivery man shoves the paperwork in my face and says sign this. I need you to sign. To which I replied, I have not even seen the contents underneath the wrapping, I need to confirm it is the correct refrigerator. So I hastily unwrap the front to see if it's the correct model. It was, I signed the paperwork stating I was unable it inspect or confirm is was in working order. They didn't even remove the bolted pallet attached to the bottom of the refrigerator. I have been on hold for 43 minutes and counting with "customer service" What a hooptie operation. Thanks IKEA. FAIL. I did speak with a nice lady ... she transferred me to Store Resolutions"... my housemate has (still waiting as I type this) to take turns with me being on hold with them.... the saga continues.... N.E.V.E.R. A.G.A.I.N.