ABSOLUTELY AWFUL. You just nickel and dime your customers FOR every item possible when they are essential to the product. I went in to buy a bed frame. Looked at the frames, found the one I wanted, noticed that it had slates on it and the middle bar. Neither the slates or the middle bar have price tags on them so you assume they come with the frame. WRONG. YOU HAVE TO BUY THOSE SPERATE. RIP OFF. But you do not realize that at the time of purchase because no one tells you and no one helps you. The lack of customer service is unbelievable. So when I went to the warehouse to SELF-pick it up, I couldn't find it because the tag on the frame in the showroom was not correct so I had to ask for help. Finally, I found the frame after looking up and down the row based off an assumption that the service desk told me to look in. When I checked out for the first time no one told me I was missing parts. So when I got home I thought I had everything that I needed to build the frame. WRONG. So I get halfway through building my frame to find missing parts. Drive another hour and a half back to the store to pick up the missing pieces. OVERALL IT IS SAFE TO SAY YOUR BUSINESS MODEL IS AWFUL, YOUR EMPLOYEES ARE AWFUL BECAUSE ALL THEY DO IS STAND THERE AND NOT GIVE A SINGLE LICK ABOUT WHETHER OR NOT YOU HAVE EVERYTHING AND IF YOU FOUND EVERYTHING EASILY. I WILL NEVER SHOP AT AN IKEA AGAIN AND WILL TELL EVERYONE I KNOW TO NEVER SHOP THERE.