After the run around for a week, they stepped up, resolved the issue over the phone, and in English which was lovely. The delivery was on time, straight up into my home and they were so pleasant. There will always be issues arising in any company. This company is global - I am in Italy - so even more opportunity for issues to occur. Its how IKEA CHOOSE to resolve it that retains the trust to return again as a customer. Thank you.
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