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Nikki In NYC
If I could give a NEGATIVE 5 STARS, I would. Purchased two wardrobes on JULY 13th, with delivery on AUGUST 3rd. Called the order in to make sure it wasn't an item that would be discontinued, short on hand, etc. Delivery company called with an automated message the day before to confirm delivery between 10 - 5. No show. Tried calling IKEA. Stuck on hold for THREE HOURS. They tell me the order is LOST. Following Thursday, same thing, automated message for delivery that Friday. NO SHOW AGAIN. AND AGAIN - for the 3rd time, automated message for delivery that Friday (now the AUGUST 17TH), AGAIN NO SHOW. I called IKEA and was put on hold TWO AND HALF HOURS TO THREE HOURS for FOUR DAYS IN A ROW. I was told the order was lost, oh well, too bad for you. I hired a HANDLER/MOVER, who I had to pay $340 to go to IKEA Brooklyn to pick up my two wardrobes and deliver them to me in Westchester County. (Yes, I know Paramus is closer, but this is the only IKEA this HANDLER/MOVER deals with.) NEXT - Call IKEA and was on HOLD and on the phone for SEVEN AND HALF HOURS to make sure this would happen the next day. YES - it took IKEA 7.5 HOURS. Next morning - Handler/Mover calls to say that IKEA will not release items to him. He has my Invoice/Receipt and Case #. He has the IKEA person's name who I spoke with the day before. IKEA was given all of his pertinent information. I call IKEA back and sit on hold for TWO MORE hours trying to reach anyone. Finally someone picks up and I was told they CANCELLED MY ORDER as they are trying to encourage their customers to come into the store. There are not enough swear words to fill this window on what my response was. My HANDLER/MOVER deals with the Brooklyn store, and I think he was is also strong-armed, as finally, four hours later, he arrived with my wardrobes. So it only took almost $800 to buy two $199 wardrobes, countless hours of me sitting on hold, four days of sitting at home waiting for my delivery. I only bought these because I needed closet space for my new apartment (none) and the specs of this item were the only thing that I could find work. Otherwise, I STRONGLY STRONGLY STRONGLY STRONGLY DO NOT RECOMMEND.
6 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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