I ordered online bed and couch for my elderly mother in Germany. Delivery was supposed to be in a couple of weeks. On the delivery day we remove old furnitura in preparation to fit new one in (one bedroom apartment only). We waited all day but delivery never come. No call and no emails. Two minute before midnight email come stating they had system failure and they rescheduled delivery in 7 days. Next few days we try to call multiple time but could not get through apparently because they are experiencing bigger than average calls. My 78 year mother was sleeping on cold floor for seven day. As per new delivery date Furniture was supposed to arrive today BUT guess what still nothing. Only this time they send SMS to said they have no truck to deliver. Delivery was rescheduled once again in next few days. I lost any hope but don't know what to do. They already took money from my credit card. Can just imagine how long would take to get my money recover. I done some research and find out this is not just in one country but IKEA service is terrible accros the word. They are horrible. Try calling them to see if they answer... They won't and you can't leave a message. They are thieves. Please stay away far from them. Worst service ever. We still waiting for our deliver to come through till mother still sleeping on floor. Shame on your IKEA!