For my recent purchase of $1,768.39, I contacted your after-sale department by phone at least 4 times for two issues. Each time, I was put on hold for 45 minutes to more than an hour for even a simple question or update inquiry. This is totally unacceptable. What a waste of time. The long wait is regardless of the time when I called, be that in the morning, the afternoon or the evening. Ikea is taking their cuatomers for granted when they put their customers on the long wait all the time for after-sales issues. It seems that Ikea is playing a dirty trick to discourage their customers from contacting them after the sale is closed with the long wait. If Ikea doesn't want their customers to bother them with any issues after the item is sold, don't pretend to have a generous after-sales swrvices or return policy. This is nothing but a marketing trick.
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