Ordered a bed frame and mattress in store on Saturday. The said they would deliver on Tuesday which they did. The consignment note checked out as it should but we should of check our receipt as the never delivered all the items which we only found out after assembling the bed frame. We call customer service number held for over and hour. We told them we had not received all our items the offer and £15 gift card and said the would deliver the missing boxes in a weeks time. That's all great but we had already disposed of the old bed and mattress. They did not care and said the best they can do is in weeks time. It took 2 days for it to arrive but yet and takes them a week to deliver an item they did not pick in the first place. You would think IKEA would care about their brand name. I will never use them again. They have zero customer service they don't even have a complaints department as every member of the team is capable of dealing with complaints apparently. You have been warned.