We ordered some furniture from their online store, we picked a delivery date and when we checked out it changed to 5 days earlier. When we emailed them regarding rescheduling the delivery they told us that it was being transported to their warehouse and we needed to call them once it arrives there to reschedule. Every time we have called them we get the same "We are experiencing high volume of calls and can't take yours" spiel and then they hang up. When we emailed them again they told us that you cant pick or delay your delivery and we can expect it 2-3 weeks after the delivery date which is not disclosed anywhere on their site. Not only was their customer service misleading and contradictory, they also failed to provide us with any further details on what we can do, even when we asked them in the emails.