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Charlotte Bradley
Without a doubt the WORST service we have ever recieved from a company.... EVER. I have never in my life recieved such appalling customer and delivery service. This review is not against the shop or products, its against the customer service and delivery. We spent over £600 on wardobes and a chest of drawers, we have just had to arrange our 5th delivery attempt - we STILL do not have all of our items. Reasons for this have been a mix! A few of the reasons have been that the delivery company lied about attempting to deliver, then the goods were damaged, then we have had two cases of not all the items being in the van/out of stock, so we are STILL WAITING on two items. I have spent hours on the phone to customer service where one guy hung up on me after explaining the issues in detail, having to recall and re-explain to another customer service person - who provided no apology or ackowledgement and when I expressed my surprise she stated 'sometimes the lines go down'... I am heavily pregnant and we are desperatly trying to get our house ready for the babies arrival, we have had no apology other than 4 lots of £30 'waste of day' compensation - which is not good enough... We have had to change work diaries, change weekend plans and have absolutely no trust that our items will be delivered. It is without a doubt the worst service I have ever received and I am looking to see how I can escalate this further. Just read the Trustpilot reviews!!
5 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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