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Deb
My husband ordered me a two drawer nightstand. He clicked on the color he wanted to order and placed the order. As soon as he received the email confirmation, the color ordered was not what we wanted. He spent over an hour on hold for customer service to correct the order and never got into anyone at customer service. They open at 6am, my husband was on the phone at 6:01a, got a customer service rep, and they said, they couldn't stop the order, it was his fault. Just because you change the color doesn't mean that is the color you are ordering. Who has a website like that, NO ONE! They said when you get it, call and we'll give you instructions to send it back, then you can order a new one. If I could find the same item somewhere else, I would not reorder it from them. I won't ever order ANYTHING from IKEA again! I see all the bad reviews, so I suspect they don't much care either what their customers think!
5 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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