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Ralph Charlton
BEWARE. I've updated 3 kitchens with Ikea in the past, all went well. This time I had a terrible experience.They saddled me with a contractor called Eldridge and a designer from Traemond. The project is months overdue. Again, I've done this before and have realistic expectations. The project manager never visited my home and didn't manage the sub-contractors aside from scheduling. We had to supervise. In spite of that, I'm left with a pantry that I can't open because the door's too close to the wall and a corner cabinet that only opens part way because the sink is in the way. Why did we have a designer at all? We sent Eldridge a punch list and they finally sent someone out to evaluate. Then we heard nothing for 3 weeks. They left holes in the wall that delayed painting adjacent rooms and I can't put my house back together. Ikea cabinets are good and hold up over time, but Ikea needs to vet their contractors.
5 years ago
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Ikea has a 1.5 average rating from 1,601 reviews

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