I have an order placed with Ikead with order no - 316716698 Which is schedule to deliver on 30th Nov but time window is not confirmed by Ikea. I live in Condo where my condo management have some specific time window to book service elevators. I have got only the time window of 3-6 pm on 30th NOV for move in , If Ikea not able to deliver in that time frame then my condo management will not allow. I talked to Ikea customer care they says in that case your order will return and i need to pay again 100 CAD for second attempt. Ikeas saya only before 24 hrs they can assure me the timing. How it is possible to book my service elevator just 24 hrs before as may other families move in and booked the other time window in advance?? i had a bad after sell service experience , if you are selling something and taking money for delivery then its your responsibility to deliver as per customer convenience and timing not as per your logistic convenience. ikea and logistic company seems to be not in sync. I called ikea help desk they gave me logistic hel desk no and then logictic was not sure about my order.