Ordered Ektorp Sofa, chair and ottoman online for delivery. The reviews were TERRIBLE at best and I was concerned. I received a confirmation for my purchase but never received confirmation of shipment which was no problem because I was able to follow with the Customer Service track app. It wasn’t updated frequently but I understood what was happening with my purchase. I was called 2 days before delivery and given a time slot and was told I would be called again by the driver the day of delivery an hour prior. I received a call from the driver at 9am and was told he would be here between 11:30 and 11:45. He was here at 11:30 exactly in spite of construction making it difficult to enter my neighborhood. From the date of order to the date of delivery it was 2 weeks and 1 day. I would also note that assembly is extremely easy as it assembled the chair and ottoman alone in about 45 minutes. They are super cozy and comfy!