Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA Promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return. IKEA has horrible, horrible customer service. You can call all day and get a "We are experiencing higher than normal call volume." But then there is no waiting. No call backs. The message just apologizes and disconnects you. The online forms are horrible. They ask for case number and other weird info before allowing you to submit a return form. How do I get a case number? Oh, you have to call customer service. No matter how bad a job IKEA does, there is simply no way to access their customer service. Absolutely horrible company.