Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.