I ordered a dresser online. Three boxes were delivered which were not packed correctly. No hardware, extra wooden pieces and drawer fronts but not enough pieces to put other parts of the dresser together. Nothing is labeled so when one thing is missing , its hard to tell what else is missing until you have tried to put it together. Getting someone on the phone is really hard. I have currently been on hold for 30+ minutes and this is after I have spoken to one person already. The only way I could get a person on the phone was to press the sales prompt. Any other option stated that they are experiencing higher than normal call volumes and not accepting calls at the time. This has occurred on 12 out of the 16 calls I have made to them. I will never order from Ikea again. This is ridiculous. And I'm still on hold. My total call time at this point is 43 minutes. I feel that my problem requires speaking to someone at this point and not just emailing someone since there are so many random parts missing. Ikea, you really need to step up your customer service game. You could have gotten a lot more purchases out of me since we are furnishing a new house. But this is not worth it.